“Upgrading Manager Quality at Scale: From Playbook to Management Operating System" with Lia Garvin https://www.liagarvin.com/

Strong companies don’t just have good managers — they build systems that make good management the default.

In this interactive session, bestselling author and leadership expert Lia Garvin will translate key ideas from The New Manager Playbook into a strategic conversation for senior HR leaders: how to architect management capability across an organization — not just coach individual managers.

Together, we’ll explore:

• The most common failure patterns new managers fall into — and what they reveal about organizational design

• Why most manager training doesn’t move the needle

• How to embed clarity, accountability, and delegation into your operating rhythms

• What an effective “management operating system” actually looks like at scale

• How HR leaders can move from delivering programs to shaping managerial judgment

This session is designed for senior People leaders navigating growth, complexity, and performance pressure — those responsible not just for developing managers, but for raising the management standard across the enterprise.

Expect practical frameworks, candid discussion, and time to workshop how these ideas apply inside your own organization.